Zoltan Zdimirovic

Zoltan Zdimirovic | Chief Data and Analytics Officer Melbourne, Australia

Zoltan Zdimirovic

Job Title: Former Head of Data & Analytics

Company: Origin Energy

Zoltan Zdimirovic is Head of Data & Analytics at Origin, currently performing two roles, one in IT (Head of Data & Analytics) and Retail Business Division (Manager, Data Integrity). He holds a Computer Science and Engineering Degree (Monash, 1st class Honors).
Zoltan has spent 15 Years at Origin in a variety of roles including SAP integration developer, Smart Grid Enterprise Architect, Solution Architect and Business Architecture Manager. Zoltan is spearheading Origin’s Retail Strategic Pillars of Digital,  Innovation and Data Analytics, through embedding real time customer insight apps into operations.  These augment the core transactional application used by Contact Centre agents (SAP CRM), delivering operationally “integrated analytics” to tell the Customer Storey and give life to their individual Journey’s through data and interaction events touchpoints.  He leads a talented team of software engineers that embrace open source technologies including Hadoop, Elastic Search/ Kibana and cloud computing (AWS) to give real time insight into the causes of customer calls and expose the most pertinent information to the front line to empower them in their conversations.
This includes facilitating closed loop data quality operations, which puts a sharp focus on the Process and People dimensions of Data Quality and Stewardship.  This has proven to be the missing link in the elusive goal of Single ‘Master Data’ Customer View – a crucial component to the analytical 360 degree view, which is in turn a key enabler of an Omni Channel, Sentient Enterprise.

Speaking at the following:

A: Putting the Customer First – Real Time Insights for Customer Personalisation

An insight into how Origin is driving customer service through innovative technology that combines their CRM, open source and cloud technologies.