A Closer Look at Customer Experience (CX) in the Digital Age

  Social media and digital have had a profound impact on the way in which humans interact with one another, so it’s only natural that these mediums have also had significant implications for customer service and the strategies used by today’s companies to engage with their consumers. With the rapid development in technology, organisations are… Read more.

Forrester – Empowered customers drive deeper business transformations in 2017

    Businesses today are under attack, but it’s not by their competitors. They are under attack from their customers. Three years ago, Forrester identified a major shift in the market, ushering in the age of the customer. Power has shifted away from companies and towards digitally savvy, technology-empowered customers who now decide winners and… Read more.

The Key Attributes of Strong Customer Experience (CX) Leaders

  We spoke with Lisa Pogonoski, Chief Customer Officer at BT Financial Group to find out more about her role and the key attributes of the Chief Customer Officer.   Corinium: The Chief Customer Officer role is relatively new to the C-suite. How do you think the role impacts the business as a whole when… Read more.

How can financial marketers maximise analytics for success?

Want to read more content?                        Follow the link here to return to the content bubble Whilst browsing the internet I came across a compelling quote by Peter Ferdinand Drucker who asserted that, “The aim of marketing is to know and understand the customer so… Read more.

Operational Readiness in (Data) Mining

Want to read more content?                        Follow the link here to return to the content bubble Understanding Operational Readiness in Mining “This document will explore the factors that determine the level of lifecycle costs and emerging operational readiness best practices that can dramatically reduce risk… Read more.

The Economic Singularity

Want to read more content?                        Follow the link here to return to the content bubble My new book “The Economic Singularity” argues that in the next few decades most humans will become unemployable because machines (AI systems plus their peripherals, the robots) will be… Read more.

It’s not the Fourth Industrial Revolution!

Want to read more content?                        Follow the link here to return to the content bubble Industrie 4.0 Klaus Schwab is a clever man. After rapidly ascending the ranks of German commercial life, he founded the World Economic Foundation (WEF) in 1971.  The WEF is… Read more.

Building the Pipeline of Future Data Analytics Professionals

Want to read more content?                        Follow the link here to return to the content bubble Across the course of a year Corinium runs in excess of 20 large conferences for the data analytics community. These events take place across the Americas, in the UK & Europe,… Read more.

Whitepaper: How to Collect Data that Lets You Really Connect

Want to read more content?                        Follow the link here to return to the content bubble This is the era of personalization, from your coffee order to your Spotify playlist. Customers expect relevant content, suggestions they’ll like and the right solution for their individual needs…. Read more.

Whitepaper: How to Help your CMO Build Your Brand’s Sphere of Influence

Want to read more content?                        Follow the link here to return to the content bubble Your brand is surrounded by a “sphere of influence,” from blogs that write about your brand, to news that reports on your brand, to the social media influencers who… Read more.

The Changing Talent Landscape: Enter the Data Analytics Translator

Want to read more content?                        Follow the link here to return to the content bubble Over the past two years I have had the privilege of  managing  12 of Corinium’s CDO and CAO conferences, with two of them – Chief Analytics Officer, Spring and… Read more.

6 Lessons for Big Data Success in Healthcare

Want to read more content?                        Follow the link here to return to the content bubble Big data which is enhanced by predictive modeling and analytics is at the top of the list in healthcare organizations. Big data is expected to help the healthcare industry… Read more.

How Companies Say They’re Using Big Data

Want to read more content?                        Follow the link here to return to the content bubble Are companies seeing any value to their investments in “big data”? I’ve been surveying executives of Fortune 1000 companies about their data investments since 2012, and for the first… Read more.

How Big Data Is Empowering AI and Machine Learning at Scale

Want to read more content?                        Follow the link here to return to the content bubble Big Data is powerful on its own. So is artificial intelligence. What happens when the two are merged? Big data is moving to a new stage of maturity —… Read more.

If You Build It, Will They Come? Lessons Learned To Improve Model Adoption

Want to read more content?                        Follow the link here to return to the content bubble Think about a time when you built a predictive model for one of your business partners that you were proud of, but for some reason, their excitement level wasn’t… Read more.

Delivering Business Value with Big Data

Want to read more content?                        Follow the link here to return to the content bubble A strong plurality of corporate executives (48.4%) are for the first time reporting that their investments in Big Data are yielding measurable business results, according to NewVantage Partners annual… Read more.

Big Data Analytics Market 2020 [Video]

Want to read more content?                        Follow the link here to return to the content bubble In the latest Worldwide Semiannual Big Data and Analytics Spending Guide from International Data Corporation (IDC), it was reported that worldwide revenues for big data and business analytics (BDA)… Read more.

IoT Webinar by Sogeti

Want to read more content?                        Follow the link here to return to the content bubble Connect, Talk, Think, Act … IoT Webinar by Sogeti – Turning your IoT Agenda into Reality Register here>> Today more than ever, IoT is at the heart of IT… Read more.

Localising Data Management Capabilities Across an East African Branch Network

Want to read more content?                        Follow the link here to return to the content bubble Data Management Awareness in Africa There’s a growing awareness of the power of data analytics and the need for data management across Africa. And a particular hotbed for this… Read more.

Embracing diversity to drive analytical innovation

Want to read more content?                        Follow the link here to return to the content bubble Over the past year, roundtable breakfast discussions have become a core feature at Corinium events. Designed to provide an informal, safe and welcoming platform for attendees to share their… Read more.

The growing importance of Natural Language Processing (NLP)

Want to read more content?                        Follow the link here to return to the content bubble We caught up recently with Doug Hague, Executive Vice President, Chief Analytics Officer, BANK OF AMERICA MERCHANT SERVICES ahead of the upcoming Chief Data and Analytics Officer, Canada conference… Read more.

The Chief Data Officer – A New Role Defined

Want to read more content?                        Follow the link here to return to the content bubble Pierre-Johan Bezuidenhout was one of the first Chief Data Officers in South Africa and moved into the role in a time when there was very little information on the… Read more.

How Women Are Shaping The Big Data Revolution

Want to read more content?                        Follow the link here to return to the content bubble Editor’s Note: We curate relevant and remarkable content about data, analytics and customer experience for our CxO Hangouts community. Here’s an interesting piece written by Randy Bean, published in… Read more.

Creativity is so 2016 – today’s all about Resonance

Want to read more content?                        Follow the link here to return to the content bubble Creativity died and it’s time to give it a fitting obituary. The conference rooms of agencies and organizations throughout the marketing world have grown silent as our go-to approach… Read more.

A Governmental Revolution – Successful Strategies for Overcoming Legacy Systems

Want to read more content?                        Follow the link here to return to the content bubble To many, the value of appointing a Chief Data Officer or Chief Analytics Officer (CDO or CAO) is clear. In fact, a recent study found that 88% of Federal… Read more.

The Need for a Data Driven Organisation

Want to read more content?                        Follow the link here to return to the content bubble In today’s business, most organisations have two goals. The first is to produce a product or service, and the second is to supply that product or service to a… Read more.

Key Corinium Contributor – Caroline Carruthers

Want to read more content?                        Follow the link here to return to the content bubble Caroline Carruthers is the Chief Data Officer at Network Rail. A recognised thought leader in her industry, Caroline is a leading voice in data and analytics space. In her… Read more.

Solving business problems through tangible analytic solutions

Want to read more content?                        Follow the link here to return to the content bubble We spent some time with Martha Schrader, Vice President, Business Intelligence & Analytics at Northbridge Financial, ahead of the upcoming Chief Data and Analytics Officer, Canada conference happening on… Read more.

Taming the beast – are you living in an analytics techno-zoo?

Want to read more content?                        Follow the link here to return to the content bubble We recently had an opportunity to interview Cetin Karakus, Global Head of Analytics Core Strategies, IST IT&S at BP ahead of the upcoming Chief Analytics Officer, Spring happening on… Read more.

Singapore’s Solutions to Data Driven Challenges

Want to read more content?                        Follow the link here to return to the content bubble Organisations are realising significant business value through data analytics. A recent Forbes Insights and EY report ‘Data & Advanced Analytics: High Stakes, High Rewards’ puts the Asia Pacific (APAC)… Read more.

Companies Brace for Decade of Disruption From AI

Want to read more content?                        Follow the link here to return to the content bubble Editor’s Note: We curate relevant and remarkable content about data, analytics and customer experience for our CxO Hangouts community. Here’s an interesting piece written by Randy Bean, published in… Read more.

How P&G and American Express Are Approaching AI

Want to read more content?                        Follow the link here to return to the content bubble Editor’s Note: We curate relevant and remarkable content about data, analytics and customer experience for our CxO Hangouts community. Here’s an interesting piece written by Thomas H. Davenport and… Read more.

Driving Data Democracy at Western Union

Want to read more content?                        Follow the link here to return to the content bubble We had an opportunity to interview Girish Balasubramanian, VP, Product Strategy, Customer Experience and Analytics at Western Union ahead of the upcoming Chief Analytics Officer, Spring happening on May… Read more.

How Banorte’s Analytics Business Unit produced profits equivalent to 10X cost

Want to read more content?                        Follow the link here to return to the content bubble   We spoke recently with Jose Antonio Murillo, Chief Analytics Officer at Grupo Financiero Banorte ahead of the upcoming Chief Analytics Officer, Spring happening on May 2-4, 2017 in… Read more.

Will Artificial Intelligence earn its place in business models of financial institutions?

Want to read more content?                        Follow the link here to return to the content bubble We recently interviewed Ivan Sergienko, Director of Data Science & Analytics at Global Banking & Markets, Scotiabank ahead of the upcoming Chief Analytics Officer, Spring happening on May 2-4,… Read more.

Collaboration and shared data – the key to global counter-terrorism success

During my research for the CDAO Public Sector event, I got the overwhelming sense that collaboration between government agencies and departments is only just starting to gain momentum in Australia, as many departments still function in a “siloed approach” when it comes to data sharing. Dr Maria Milosavljevic, Chief Innovation Officer of AUSTRAC, which is… Read more.

What keeps CDAOs awake at night?

Want to read more content?                        Follow the link here to return to the content bubble The first video in a series based on a survey of 926 CDAOs.. Enjoy!

Trees, Forests, and Jungles of Artificial Intelligence for Financial Services

Want to read more content?                  Follow the link here to return to the content bubble   The Financial Services Industry is undergoing more upheaval than any other industry; be it regulation, changes in consumer behaviour, changes in distribution channels or increasing threats from a number of disruptive… Read more.

Data-Driven Decision Making using Machine Learning Technology

Want to read more content?                  Follow the link here to return to the content bubble   Scientific Method Managers in every organization have to continually make decisions on how to run their businesses most effectively and efficiently. These decisions cover every aspect of a business organization from… Read more.

Transforming into an Analytical Organization: Beyond Data and Technology

Want to read more content?                  Follow the link here to return to the content bubble   Analytics within a traditional organization often starts as a top management initiative aimed at increasing productivity. Implementation faces several challenges, and top management sponsorship could quickly fade away. Banorte, the largest… Read more.

People-less Analytics

We caught up with Greg Nichelsen, Executive Manager, Customer Data and Analytics, from Suncorp to gain insight on Artificial Intelligence in combination with analytics, and how it impacts the organisation and the customer. I am always keen to understand the reasons why analytics fail to make the impact in organisations that it should. The industry… Read more.

Getting the data out, not just storing it.

The Chief Data & Analytics Officer event in Melbourne is set to deliver its own set of insights from the gathering of data and analytics executives and practitioners. They will be keen to discuss, share and learn about the breadth of considerations one addresses while performing data management that benefits those enterprises investing in the… Read more.

Exclusive Interview with Louise Barber, Head of Data from TAL Life

Want to read more content?                  Follow the link here to return to the content bubble     We were lucky enough to sit down with Louise ahead of the Chief Data and Analytics Officer event she will be speaking at in September and she gave us some… Read more.

Practical Tips to Beat the Data Skills Shortage for Today and Tomorrow

Want to read more content?                        Follow the link here to return to the content bubble     Given the pace at which data has become such an important part of our lives and business (never forget, 90% of all data was created in the… Read more.

Artificial Intelligence for Business Advantage. Hype or Reality?

Ahead of the Chief Data & Analytics Officer Melbourne (4-6 September), we caught up with PwC’s Lead Partner, Analytics, John Studley to discuss their recent Artificial Intelligence Index report and what it means for Australia in particular.   Corinium: John, surprisingly the AI Index shows that healthcare is perhaps the best at exploiting artificial intelligence… Read more.